Privacy Policy

Introduction

Welcome to Detail FC’s Privacy Policy. This document outlines how Detail FC (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects your personal information. We are committed to safeguarding your privacy and ensuring the confidentiality of the information you provide.

Our Commitment to Privacy 

At Detail FC, we recognize the importance of protecting your personal information. This Privacy Policy is designed to inform you about the types of information we collect, why we collect it, how we use it, and the measures we take to keep it secure. By using our services or interacting with our website, you agree to the practices outlined in this policy. 

Compliance with POPIA

This Privacy Policy is in accordance with the Protection of Personal Information Act (POPIA), South Africa’s comprehensive data protection legislation. POPIA sets out the conditions for the lawful processing of personal information and emphasizes the importance of responsible and transparent handling of such data. 

What Does This Privacy Policy Cover? 

This policy applies to all personal information collected by Detail FC, whether provided by you directly or obtained through other means. It covers our website, products, services, and any other interactions you may have with Detail FC. Please take the time to read this policy carefully to understand how we handle your personal information. 

Personal Information Collected

Section 9 of the POPIA states that “Personal Information may only be processed if given the purpose for which it is processed; it is adequate, relevant and not excessive.”  

Details FC collects and processes stakeholder personal information in accordance with the needs of the business. The type of information processed will depend on the nature of each stakeholder (i.e. investor, employee, customer or supplier) and the need for which it is collected, and will be processed for that purpose only.  

Whenever possible, we will inform each stakeholder what minimum information they are required to provide us with and what information is optional.  

Examples of personal information we collect include but are not limited to:  

  • Employee’s Identity number; full names & surname; physical & postal addresses; marital status; how many dependants they have; tax information; banking details; race; gender, etc.  
  • Description of customer or supplier’s business; registered office; legal entity name; registration number; VAT and tax numbers; names, addresses and IDs of Directors and officers; assets & liabilities; financial information; banking details; credit scoring; clearance certificates; etc.  
  • Any information required by us in order to provide our services to customers in accordance to their needs; and  
  • Any information processed by Detail FC as required by the laws of the Republic of South Africa.  

Detail FC also collects and processes customer Personal Information for marketing purposes to ensure our products and services remain relevant and applicable to our existing and potential customers’ current and future needs. We aim to have agreements in place with all our suppliers, insurers and third party service providers to ensure there is a mutual understanding with regard to the protection of our customers’ Personal Information. They will be subject to the same regulations and/or responsibilities.

How Personal Information is collected 

 At Detail FC, we are committed to ensuring that the collection of your personal information is conducted in a lawful, transparent, and fair manner in accordance with the Protection of Personal Information Act (POPIA) and other relevant data protection laws. 

Directly from You: 

  • We may collect personal information directly from you when you interact with our website, products, or services. This includes information provided when you create an account, make a purchase, subscribe to our newsletters, or contact us for support. 

Automated Technologies: 

  • We use various technologies, such as cookies and similar tracking mechanisms, to automatically collect information about your browsing activities. This information may include your IP address, device details, and browsing patterns.  

Third-Party Sources: 

  • In certain instances, we may obtain information about you from third-party sources, such as social media platforms or business partners, in accordance with their privacy policies. Before doing so, we ensure that these sources have a lawful basis for sharing the information. 

Forms and Surveys: 

  • When you voluntarily complete forms or participate in surveys on our website, we collect the information provided to us. This may include feedback, preferences, and other details relevant to our services. 

Analytics and Usage Data: 

  • We utilize analytics tools to collect and analyze data on how our website and services are used. This helps us improve user experience and tailor our offerings to better meet your needs. 

Lawful Basis for Processing 

  • Our collection and processing of your personal information are based on lawful grounds, such as your consent, the necessity for the performance of a contract, compliance with legal obligations, or our legitimate interests. 

By using our services, you acknowledge and consent to the collection of your personal information as outlined in this Privacy Policy.

If you have any questions or concerns about the information collected, please refer to the Contact section on our website. 

Use of Personal Information 

Customers’ Personal Information will only be used for the purpose for which it was collected and agreed. This may include but is not limited to:

  • Providing products or services to customers and to carry out the transactions required to service them;  
  • Conducting market or customer satisfaction research;  
  • Conducting credit reference checks or verification of information supplied;  
  • Confirming, verifying and updating customer details;  
  • For the detection and prevention of fraud, crime or other malpractice;  
  • For audit and record keeping purposes;  
  • In connection with legal proceedings;  
  • Providing communications in respect of PG Group and regulatory matters that may affect customers; and  
  • In connection with and to comply with legal and regulatory requirements or when it is otherwise allowed by law.  

 

According to section 10 of the POPIA, Personal Information may only be processed if certain conditions are met which are listed below:  

  • The Customer consents to the processing, i.e. consent is obtained during the introductory, appointment and needs analysis stage of our relationship;  
  • The processing is necessary in order to conduct an accurate analysis of customers’ needs for purposes of amongst other credit limits, insurance requirements, etc;  
  • Processing protects a legitimate interest of the customer, e.g. it is in the customer’s best interest to have a full and proper needs analysis performed in order to provide them with an applicable and beneficial product or service, which requires obtaining Personal Information;  
  • Processing is necessary for pursuing the legitimate interests of Detail FC or of a third party to whom information is supplied, e.g. in order to provide our customers with products and or services both ourselves and any of our product suppliers need certain Personal Information from the customers to make an expert decision on the unique and specific product and or service they may require; and  
  • Processing complies with an obligation imposed by law on Detail FC. 

 

We may disclose customers’ Personal Information to any of our group companies or affiliated subsidiaries, joint venture companies and/or approved third party service providers whose services we use to facilitate customer transactions. We have agreements in place to ensure that they comply with confidentiality and privacy conditions. We may also share customer Personal Information with, and obtain information about customers from third parties for the reasons already discussed above. We may also disclose customers’ information where we have a duty or a right to disclose in terms of applicable legislation, the law or where it may be necessary to protect our rights.

Data Security 

It is a requirement of the POPIA to adequately protect the Personal Information we hold and to avoid unauthorised access and use of your Personal Information. Detail FC will continuously review our security controls and processes to ensure that your Personal Information is secure.  

The following procedures are in place in order to protect your Personal Information:  

  • CONSENT to process customer information is obtained from customers (or a person who has been given authorisation from the customer to provide the customer’s Personal Information) during the introductory, appointment and needs analysis stage of the relationship;  
  • New suppliers and other Third Party Service Providers will be required to sign a SERVICE LEVEL AGREEMENT guaranteeing their commitment to the Protection of Personal Information, and existing suppliers and other Third Party Service Providers will be encouraged to sign addendums to existing SERVICE LEVEL AGREEMENTS guaranteeing their commitment to the Protection of Personal Information;  
  • NEW EMPLOYEES will be required to sign an EMPLOYMENT CONTRACT containing relevant consent clauses for the use and storage of employee information, or any other action so required in terms of the POPIA;  
  • CURRENT EMPLOYEES within the Group will be required to sign an addendum to their EMPLOYMENT CONTRACTS containing relevant consent clauses for the use and storage of employee information, or any other action so required in terms of the POPIA; e) ELECTRONIC FILES or data BACKED UP by our outsourced IT Partners will be subject to the POPIA requirements and these service providers will be responsible for system security which should protect these Data warehouses and servers against unauthorized third party access and physical threats. PG Group IT Division is responsible for Electronic Information Security;  
  • A SECURITY INCIDENT MANAGEMENT REGISTER will be kept to log any security incidents and to report on and manage said incidents. This register will be maintained by an appointed Security Manager;  
  • HARD COPY DOCUMENTS are securely STORED at the transacting site and may be archived as and when required at facilities approved by the Company; and 
  • ARCHIVED information is governed by the POPIA, and where Third Parties are involved as custodians, appropriate Service Level Agreements will be put in place.

Access to Personal Information

Customers have the right to access the Personal Information we hold about them. Customers also have the right to ask us to update, correct or delete their Personal Information on reasonable grounds. Once a customer objects to the processing of their Personal Information, Detail FC may no longer process said Personal Information. We will take all reasonable steps to confirm our customers’ identity before providing details of their Personal Information or making changes to their Personal Information. 

TELEPHONE NUMBER:

+27 (0) 79 952 5145

PHYSICAL ADDRESS: 36 Fort Street, Birnam, Johannesburg, 2196.  

E-MAIL ADDRESS: info(at)detailfc.co.za